Refund policy
Refund Policy
At ZorkaZora, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your T-shirts & Tops, Pants & Jeans, or Shorts, we offer a straightforward refund process. Please review the terms below.
Eligibility for Refunds
To qualify for a refund, items must be returned within 30 days of delivery. Products must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items showing signs of wear, damage, or alteration.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Intimate apparel or swimwear (for hygiene reasons)
- Items damaged due to improper care or misuse
How to Initiate a Refund
To start the refund process, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days and credited to your original payment method. Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order on our website.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs.
Contact Us
For any questions regarding our refund policy, please email [email protected]. We are here to help.