Faq

Ordering & Payment

How do I place an order?
Simply browse our collections of T-shirts & Tops, Pants & Jeans, and Shorts. Select your desired items, choose your size and quantity, then proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.

Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please email us at [email protected] as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order is in processing.

Shipping & Delivery

What are your shipping options?
We offer standard and express shipping. Standard shipping typically takes 5-10 business days, while express shipping takes 2-4 business days. Shipping costs are calculated at checkout based on your location and selected method.

Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times vary depending on the destination and customs processing.

How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's site to monitor your delivery status.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with all original tags attached. Please email [email protected] to initiate a return. We will provide a prepaid return label for eligible items.

How long do refunds take?
Once we receive your return, we will process the refund within 5-7 business days. The refund will be issued to your original payment method. Please note that your bank may take additional time to post the funds.

Can I exchange an item for a different size or color?
Yes, exchanges are available for size or color changes. Contact us at [email protected] with your order number and the desired item details. We will guide you through the exchange process.

Product Information

How do I find the right size?
Each product page includes a detailed size chart with measurements for T-shirts & Tops, Pants & Jeans, and Shorts. We recommend measuring a similar item you own and comparing it to the chart for the best fit.

Are your products true to size?
Our sizing is generally true to standard US sizing. However, fit may vary slightly depending on the fabric and style. If you are between sizes, we suggest sizing up for a more comfortable fit.

What materials are used in your clothing?
We use high-quality materials such as 100% cotton, cotton blends, and denim. Specific fabric details are listed on each product page. All materials are chosen for comfort and durability.

Customer Support

How can I contact you?
For any questions or assistance, please email us at [email protected]. We aim to respond within 24 hours during business days.

Do you have a physical store?
ZorkaZora is an online-only store. We do not have physical retail locations, but we are committed to providing excellent customer service through our email support.